Microsoft Dynamics 365 Field Service
Proactive service
- Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service.
- Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
- Engage your customers with self-service portals, proactive updates, and technician tracking to ensure positive experience at every step.
Optimize your resources
- Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
- Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
- Boost on-site efficiency through mobile access to back office information for technicians to effectively capture and update all work order details.
Innovate with modern and adaptable platform
- Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
- Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
- Automate work orders, schedule and dispatch with relevant customer information on their devices.
- Just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
- Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
Streamline operations and processes
- Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
- Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
- Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.
Glympse integration for Field Service
Transform customer experiences with automated notification of technician location.
Case Studies
Strategic partnerships allow companies to expand and specialize without limitations. Instead of spending a lot of money and time perfecting a new thing, we prefer to perfect our own services and call in the experts for other tasks when needed. We are the best financial consultants for our clients.
Our customer had a need that our software system integrates with five of their internal applications, Oracle ERP, CRM, EDI, Document processing and payment gateway. We partnered with Ascent team and we worked closely from the early discussions through the successful delivery.
Customer is satisfied and we are so happy to have a true partner like Ascent, working closely with our developers, business analysts, IT, QA and managers.
Ascent SAP consultants helped us in simplifying our financial team’s process for preparing reports for internal auditing and shareholder meetings.
Additionally, using automation-testing tools, the consultants have provided a process that gave a lot of confidence in the integration testing results of all development activities.