Customer Engagement is vital to maintaining and growing any business. Emails, phone calls, social media and face-to-face meetings all contain valuable information about clients. Trying to track that data on a local and global level can seem overwhelming, if not impossible. Customer Engagement systems collect information from various inputs throughout an organization. That data is then organized and managed depending on the user’s role within the company. A customer service representative can review previous calls and emails to develop a potential opportunity; outside sales representatives can monitor accounts in the field and track new opportunities; stakeholders and keep an eye on the competition; and management can view performance across a territory, product group or division to see what is coming down the pipeline. Ascent Innovations understands the role CRM plays in an organization and can customize a solution to best fit those needs.
Ascent Understands CRM
Ascent Innovations understands that client data needs to be stored, accessed and updated in a simple manner. Added complexity will only serve to confuse your team and erode your message.
Accessing your data remotely and targeting your audience in a concise manner will allow your sales & marketing teams to spend less time on manipulating the system and more time on distributing your message.
Our customer had a need that our software system integrates with five of their internal applications, Oracle ERP, CRM, EDI, Document processing and payment gateway. We partnered with Ascent team and we worked closely from the early discussions through the successful delivery.
Customer is satisfied and we are so happy to have a true partner like Ascent, working closely with our developers, business analysts, IT, QA and managers.